December 31, 2025
Dear Simply Mary Community,
As we close out the holiday season and prepare to welcome the new year, we want to take a moment to sincerely apologize for the shipping delays and communication challenges many of you experienced during this busy time.
This holiday period marked an exciting milestone for us: the expansion to our new East Coast fulfillment center. Our goal was to bring faster, more efficient shipping to customers across the country, reducing delivery times and improving your overall experience. However, the transition brought unforeseen hurdles—combined with peak holiday demand, it stretched our operations beyond what we anticipated.
We know this impacted your orders, and for that, we are truly sorry. Delays in shipping and slower response times are not the standard we hold ourselves to, and we regret any frustration or inconvenience this caused.
The good news? We’re already seeing significant improvements. Our teams on both coasts are working tirelessly to clear the backlog, and normal operations are resuming quickly. We’re committed to getting every order out promptly and ensuring this transition strengthens our service in the long run.
To those affected, please reach out to our support team directly—we’re here to make things right on a case-by-case basis and provide personalized assistance.
Thank you for your patience, understanding, and continued support. You’ve been with us through our growth from West Coast roots to nationwide delivery, and we’re grateful for each one of you. Here’s to a smoother, brighter 2026 filled with premium THCA experiences.
Wishing you a happy, safe, and elevated New Year!
With gratitude,
The Simply Mary Team