As of 2025, SimplyMary maintains strict operational policies to comply with evolving federal and state regulations regarding hemp-derived products like THCa and Delta-9 THC. Understanding these rules before purchasing is essential for a smooth transaction.
1. Age Verification & ID Requirements
In accordance with 2025 PACT Act standards and state safety mandates, SimplyMary requires all customers to prove they are of legal age.
- Legal Age: You must be at least 21 years old to purchase any inhalable or ingestible THC products.
- Verification Process: The site utilizes third-party age verification software (such as BlueCheck or AgeChecker) at checkout. You may be required to upload a photo of a government-issued ID.
- Delivery Signature: Depending on your state’s 2025 regulations, an adult signature (21+) may be required upon delivery.
SimplyMary ships to most U.S. states where hemp-derived products are legal, but restrictions are frequent.
- Restricted States: Due to the Total THC laws enacted in late 2025, SimplyMary cannot ship high-THCa flower or concentrates to states with “Total THC” bans (e.g., Oregon, Rhode Island, Minnesota, and others). Always check their live shipping map during checkout.
- Discreet Packaging: Orders are shipped in plain, unmarked boxes or mailers with no external mention of “cannabis” or “THC” to ensure privacy.
- Compliance Documentation: Every shipment includes a Notice to Law Enforcement and a link to the product’s Certificate of Analysis (COA) to verify it meets the 0.3% Delta-9 THC federal limit.
3. Return Policy: The “No Returns” Rule
SimplyMary operates under a strict No Returns/No Exchanges policy for several critical reasons:
- Product Safety: Because these are consumable and inhalable goods, the company cannot guarantee the integrity of a product once it has left their temperature-controlled facility.
- Regulatory Compliance: Returning high-THCa products through the mail can create legal liabilities for both the customer and the company under 2025 postal regulations.
- Damaged Goods Exception: If an item arrives broken (e.g., shattered glass) or the wrong item was sent, customers must typically contact support within 48–72 hours of delivery with photo evidence to qualify for a replacement or store credit.
4. Order Cancellations
- Limited Window: Orders are often processed and sent to the warehouse immediately. Cancellations are usually only possible within a very short window (often 1 hour or less) after the order is placed.
- Pre-Shipment Only: Once a tracking number has been generated, the order cannot be canceled.
For the most current list of restricted states or to start a support ticket for a damaged item, visit the SimplyMary Help Center.
